Recall Process and Return Policy

FAO Schwarz

Recall Process and Return Policy

When a product is recalled, we believe the most important thing is to get that product out of children's hands. We have a "no quibble" policy when it comes to recalls. This means any recalled product that has been sold at FAO Schwarz or FAO.com will be accepted at any Toys''R''Us or Babies''R''Us store during the recall period. No receipt or proof of purchase is necessary to return a recalled product to one of our stores. If you do not have a receipt, you will receive a store credit for the lowest sale price of the product within the last 30 days. There are some exceptions to this policy, so be sure to check with your local store for more details.